Digital vehicle inspection, or DVI, is a way to inspect vehicles by using pictures and videos to track the work that is being done. This proof is then sent to the customer while they sit at home. Customers get a clear visual of the work that is being done.
Many repair shops are doing this for their customers now because it adds a level of trust. If they do not automatically do this, ask for digital vehicle inspections for your vehicle. This way you get the service that you want.
This article will tell you more about digital vehicle inspections. It will help you to learn what it entails. You can also learn more by doing research on the subject.
What Can You Use DVI For?
Engine Check –Customers will know exactly what is going on with their engines while they are at home.
Fluid Check – All the different fluids will be checked, and the customers will know if any are low.
Tires and Brakes Check – All four tires and the brakes will be checked. The customers will know if the tires are low or need to be replaced and will know if the brakes have any issues.
Steering Alignment – The repair shop will video the vehicle to show if and where the alignment is out.
Battery Test – There will be a check on the battery to see if there are any sulfur deposits on it.
Traditionally, all this would have been done on a piece of paper with the technician checking whether it was good or bad. The customer would not be able to see the damage for themselves but would need to trust the technician. This made it difficult to know if the technicians were being honest about repairs and the fees for those repairs.
What Does It Look Like?
First, an inspection checklist is made with all the different things that will be inspected. This could include everything from fluid checks to running engine diagnostics. It should include everything that could need to be repaired or replaced. Know more at this link: https://medium.com/@snehasharma011986/digital-inspection-software-for-vehicles-5-reasons-why-you-need-it-424f0d8d9e59
Next, a repair order is created for the vehicle. This will include information about the vehicle such as make, model, and phone number. This is just a list of what repairs may be needed for the vehicle.
By using the app, the technician can take pictures or videos of the repairs that are needed. They can take pictures of broken or missing parts, for instance. This will show the customer what issues the car might have.
Then the inspection order is sent to the customer. This report summarizes all the things that need to be done. This menu also allows the inspector to look at previous inspection reports to see if there have been ongoing issues with the vehicle.
What are the Benefits of DVI?
One of the benefits of DVI is that it is a faster process. The modern digital tools help the inspector to go through the process faster. It also allows you to see all previous inspections so that you can go through the process faster.
The technician can also use media in the form of tablets or smartphones to record all the issues with the car. They can record voice memos, take videos and photos, and archive all of this for future reference. This helps the customer to know exactly what was wrong with their car.
DVI also allows the shop to home in on each customer, giving them a unique experience for their vehicle. A customer will be able to see all the repairs that need to be done at once. They can then opt to have all the work done at once or do some now and some later.
The shop will also have a greater average repair order, or ARO, size. Learn more about that here. Since the customer can see all the repairs that need to be done – and they have proof of it – they are more likely to have all the work done at once. This helps the shop increase the ARO, making it more profitable.
This also helps in three main ways – more thorough inspections, build trust with customers, and profits go up. The DVI encourages the technician to inspect every vehicle more thoroughly and consistently. This means that each car will get the attention that it deserves.
You can also build trust with the customers because you are showing pictures and videos to show the necessaryrepairs. This helps the customer to understand what really needs to be done. You can also increase profits because the customer will want to have all the issues fixed at once.
Conclusion
Digital vehicle inspections are good for both the customer and the shop. It helps the customer to know exactly what is wrong with the car. It helps the shop to increase profits because the customers will trust them more and want the work done.
